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Accessibility

FAIRMONT AUSTIN OFFERS THE FOLLOWING ACCESSIBILITY FEATURES:

PARKING

  • Accessible parking spaces, including for vans
  • Direct access from the parking garage into the hotel via accessible parking elevators

BUILDING ACCESS

  • Doors are level to the ground and all public areas are accessible
  • Door clearance width is 32 inches minimum
  • Direct access to the Austin Convention Center through the accessible Red River Canopy sky bridge
  • Sidewalk ramps located on 2nd street
  • Accessible ramp located on Red River Street
  • All of the hotel’s elevators are accessible parking elevators, guest elevators and back of the house elevators)

GUEST ROOMS

  • 32 ADA compliant guest rooms and suites

The following items can be set-up in guest rooms upon request

  • Vibrating alarm clock
  • Movable shower chair
  • Toilet seat risers
  • Telephone signalers
  • Alarm monitor

RESTROOMS

  • All Guest Restrooms are ADA accessible

SPA & POOL

  • Spa indoor pools are equipped with accessible chairs
  • Spa accessible showers available in changing rooms
  • Spa Treatment rooms feature accessible showers
  • The entire Spa area, including the lounge, changing rooms, saunas and steam rooms are accessible
  • 2 outdoor pools that feature an ADA lift chair
  • 1 outdoor Jacuzzi that feature an ADA lift chair

CONCIERGE SERVICES

  • 1 desk with specific ADA design
  • Standard wheelchair available
  • the concierge team is happy to offer recommendations for:
    • Interpreter for the deaf or hearing impaired
    • Care attendant services
    • Rental of wheelchair, scooter, and/or oxygen
    • Taxi service with lift-equipped vans accommodating one wheelchair

CONFERENCE ROOMS

  • ADA compliant tables are available upon request

FEDEX BUSINESS CENTER

  • 3 accessible
  • work stations

FRONT OFFICE

  • 2 desks with specific ADA design

FAIRMONT: AN INCLUSIVE ENVIRONMENT

Fairmont Hotels & Resorts is particularly committed to ensuring that each and every person feels welcome in our hotels. As part of our global inclusiveness strategy, we are in the process of improving the accessibility of our websites to provide an experience that is inclusive for all users. We believe that all users, regardless of their physical or mental ability, device or reason for using the Web, are entitled to benefit from the best service that we can offer them.

OUR WEB COMMITMENT

To ensure sustainable accessibility on our websites, we have initiated a number of projects:

  • A situational analysis of the website via a WCAG 2 – Level AA accessibility audit
  • Increased awareness and improved expertise among our teams
  • The implementation of specific accessibility tools and documentation
  • The consideration of accessibility in our web projects from the start
  • Support from accessibility experts

Our efforts to make our sites accessible will be focused on the hotel information and reservations department areas, which will be displayed on the following pages:

  • The homepage
  • The booking engine
  • The hotel searches results
  • The information sheets about our hotels
  • The booking path

In the meantime, you can continue your experience on our ALL – Accor Live Limitless website or contact us through the web accessibility page by email or phone.

NEED HELP?

While we are implementing these changes, if you encounter any difficulties making a reservation or finding hotel information on our site, please contact us:

For additional information and for numbers outside of North America see Fairmont Web Accessibility.