Frequently Asked Questions
Fairmont Austin strives to meet the needs of its guests with disabilities. Please contact the hotel for any special requests relating to your disability or need any additional accessibility information about the hotel’s facilities and services. We offer the following accessible spaces and services:
PARKING
- Accessible parking spaces, including for vans
- Direct access from the parking garage into the hotel via accessible parking elevators
BUILDING ACCESS
- Doors are level to the ground and all public areas are accessible
- Door clearance width is 32 inches minimum
- Direct access to the Austin Convention Center through the accessible Red River Canopy sky bridge
- Sidewalk ramps located on 2nd street
- Accessible ramp located on Red River Street
- All of the hotel’s elevators are accessible parking elevators, guest elevators and back of the house elevators)
GUEST ROOMS
- 56 hearing accessible guest rooms
- 28 mobility accessible guest rooms
- 4 combination of hearing and mobility guest rooms
- The following items can be set up in guest rooms upon request:
- Vibrating alarm clock
- Movable shower chair
- Telephone signalers
- Alarm monitor
RESTROOMS
- All Guest Restrooms are ADA accessible
SPA & POOL
- Spa indoor pools are equipped with accessible chairs
- Spa accessible showers available in changing rooms
- Spa Treatment rooms feature accessible showers
- The entire Spa area, including the lounge, changing rooms, saunas and steam rooms are accessible
- 2 outdoor pools that feature an ADA lift chair
- 1 outdoor Jacuzzi that feature an ADA lift chair
CONCIERGE SERVICES
- One desk with specific ADA design
- Standard wheelchair available
- The concierge team can provide recommendations for:
- Interpreter for the deaf or hearing impaired
- Care attendant services
- Rental of wheelchair, scooter, and/or oxygen
- Taxi service with lift-equipped vans accommodating one wheelchair
CONFERENCE ROOMS
- ADA compliant tables are available upon request
FEDEX BUSINESS CENTER
- Three accessible workstations
FRONT OFFICE
- Two desks with specific ADA design
Yes. Fairmont Austin has a revolutionary fitness center located on the 6th floor and open 24 hours. The expansive 2,800sq/ft fitness center features floor-to-ceiling windows, overlooking the lush greenery of Palm Park. The fitness center offers technologically advanced equipment such as SKILLMILL, the curved treadmill system that has become a training standard in NBA and NFL gyms. You can also explore the hotel PRAMA by Pavigym, an interactive and immersive fitness platform.
Service animals are always welcome and exempt of charges.
Yes. Fairmont Spa Austin features nine treatment rooms including two VIP couples suites and lavishly appointed solariums with floor to ceiling views of the Austin skyline. Each solarium showcases a saline soaking pool, eucalyptus steam grotto and European dry heat sauna. Book your spa treatment here.
Yes, both valet parking and self-parking are available at Fairmont Austin.
Self-Parking Hourly Rates:
0-3 hrs: $20 (plus tax)
3-6 hrs: $30 (plus tax)
6+ hours: $50 (plus tax)
Overnight: $50 (plus tax)
Valet Parking Hourly Rates:
0-3 hours: $28 (plus tax)
3-6 hours: $36 (plus tax)
6+ hours: $62 (plus tax)
Overnight: $62 (plus tax)
Electric Vehicles: Experience seamless luxury at Fairmont Austin, where charging your electric vehicle is effortlessly taken care of by our dedicated Valet team. Please connect with a Valet team member to arrange for your vehicle to be charged for as long as you need and kindly refer to our hourly Valet parking rates should you not need to leave it overnight.
Parking for Local Dining Guests:
- Complimentary self-parking and $10 valet parking is offered to guests dining in Garrison or Room 725.
- $10 valet parking is offered to guests dining in Revue, Fulton, or Rules & Regs.
- These parking rates are offered to external guests dining in hotel outlets only. This rate does not apply to guests staying in the hotel.
Please note: No vehicles over 7’0″ in height can be accepted, as well as vehicles with trailers or vehicles with dual wheels on the rear axle.
Our Urban Experience Fee is a daily $35 fee that enhances your stay by offering exclusive services and amenities unique to our award-winning property. Please view all inclusions here
Our Urban Experience Fee is $35 per room, per day plus tax.
Our Urban Experience Fee is inclusive of the following amenities:
- $15 Food & Beverage credit valid per day (for use in all dining venues, excluding Good Things, credit not cumulative)
- $35 Fairmont Spa Austin credit valid per day towards body, facial or nail treatments (not valid for retail, credit not cumulative). All spa treatments provide day access to amenities including steam room, sauna, and Jacuzzi
- 10% off private transportation (booked through Concierge)
- Business print and copy services offered at the Concierge desk
- Up to 30% Off city experiences including paddle boarding, bikes tours, party cruises and more (booked through Concierge)
- Access to exclusive pool amenities including sunscreen and ice water
- $10 Off dry cleaning and laundry services
No, we do not offer shuttle service to and from Austin Bergstrom International Airport. Rideshare, taxi, and public transportation options are available. Learn more here.
Fairmont Austin is delighted to provide complimentary house car service on a first-come, first-served basis, for drop-offs only within a one-mile radius. Please visit the bell desk to check on availability.
Several nation-wide car rental agencies are available at Austin Bergstrom International Airport. There are also rental agencies located in downtown Austin close to the hotel. Please visit the concierge desk for more information.
Directions from the nearest airport, Austin Bergstrom International Airport:
From Presidential Blvd, take TX-71 W.
Then take I-35 N/US-290 E to N I-35 Frontage Road.
Exit 234B, then follow to E 1st St/E Cesar Chavez St. to Red River St.
Fairmont Austin is located approximately 10 miles from the Austin Bergstrom International Airport.
Fairmont Austin is located at 101 Red River Street Austin, Texas 78701. Visit our Contact Us page for detailed directions.
Fairmont Gold offers a luxury hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the private reception desk on the 35th floor.
Fairmont Gold Amenities include:
- Private floor with its own reception desk for check-in
- Private lounge exclusively for Fairmont Gold guests
- Healthy complimentary continental breakfast in lounge
- Complimentary afternoon canapés and honor bar in lounge
- Complimentary use of a boardroom in select locations
- High-speed internet access in the Gold Lounge
- In-room high-speed internet access
- Complimentary newspapers and personalized wake-up calls
- DVDs, CDs, books and games for your use
- Dedicated Fairmont Gold Manager
The minimum age requirement to check into the hotel is 18 years old.
No, our hotel is smoke free.
The FedEx Office Print & Ship Center is located on the 2nd floor and can accommodate every business need. Please visit our Guest Services page for more information.
Fairmont Austin welcomes pets weighing up to 25 pounds for a one time fee of $150. The pet must be on a leash at all times and must not be left unattended in the room. Any damage incurred to the room by the pet is the responsibility of the guest. Service animals are always welcome and exempt of charges.
Same-day laundry service and overnight shoe shine are available. Pressing service is available upon request.
Bell staff are located at the entrance of the hotel. They will be happy to assist you with porterage and luggage storage.
The Concierge is available 24 hours daily in the Main Lobby of the hotel. They can help you arrange dining reservations and give you directions to major attractions. To assist with pre-arrival requirements please contact our Concierge: [email protected].
To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.
- Check-in time is 3:00pm
- Check-out time is 11:00am
Contactless check-out available.
Fairmont Austin strives to meet the needs of its guests with disabilities. Please contact the hotel for any special requests relating to your disability or need any additional accessibility information about the hotel’s facilities and services. We offer the following accessible spaces and services:
PARKING
- Accessible parking spaces, including for vans
- Direct access from the parking garage into the hotel via accessible parking elevators
BUILDING ACCESS
- Doors are level to the ground and all public areas are accessible
- Door clearance width is 32 inches minimum
- Direct access to the Austin Convention Center through the accessible Red River Canopy sky bridge
- Sidewalk ramps located on 2nd street
- Accessible ramp located on Red River Street
- All of the hotel’s elevators are accessible parking elevators, guest elevators and back of the house elevators)
GUEST ROOMS
- 56 hearing accessible guest rooms
- 28 mobility accessible guest rooms
- 4 combination of hearing and mobility guest rooms
- The following items can be set up in guest rooms upon request:
- Vibrating alarm clock
- Movable shower chair
- Telephone signalers
- Alarm monitor
RESTROOMS
- All Guest Restrooms are ADA accessible
SPA & POOL
- Spa indoor pools are equipped with accessible chairs
- Spa accessible showers available in changing rooms
- Spa Treatment rooms feature accessible showers
- The entire Spa area, including the lounge, changing rooms, saunas and steam rooms are accessible
- 2 outdoor pools that feature an ADA lift chair
- 1 outdoor Jacuzzi that feature an ADA lift chair
CONCIERGE SERVICES
- One desk with specific ADA design
- Standard wheelchair available
- The concierge team can provide recommendations for:
- Interpreter for the deaf or hearing impaired
- Care attendant services
- Rental of wheelchair, scooter, and/or oxygen
- Taxi service with lift-equipped vans accommodating one wheelchair
CONFERENCE ROOMS
- ADA compliant tables are available upon request
FEDEX BUSINESS CENTER
- Three accessible workstations
FRONT OFFICE
- Two desks with specific ADA design
Service animals are always welcome and exempt of charges.
Our Urban Experience Fee is a daily $35 fee that enhances your stay by offering exclusive services and amenities unique to our award-winning property. Please view all inclusions here
Our Urban Experience Fee is $35 per room, per day plus tax.
Our Urban Experience Fee is inclusive of the following amenities:
- $15 Food & Beverage credit valid per day (for use in all dining venues, excluding Good Things, credit not cumulative)
- $35 Fairmont Spa Austin credit valid per day towards body, facial or nail treatments (not valid for retail, credit not cumulative). All spa treatments provide day access to amenities including steam room, sauna, and Jacuzzi
- 10% off private transportation (booked through Concierge)
- Business print and copy services offered at the Concierge desk
- Up to 30% Off city experiences including paddle boarding, bikes tours, party cruises and more (booked through Concierge)
- Access to exclusive pool amenities including sunscreen and ice water
- $10 Off dry cleaning and laundry services
Fairmont Gold offers a luxury hotel-within-a-hotel experience. Our dedicated Fairmont Gold team strives to deliver the highest level of personalized service to each Fairmont Gold guest. The VIP service begins the moment you arrive at the private reception desk on the 35th floor.
Fairmont Gold Amenities include:
- Private floor with its own reception desk for check-in
- Private lounge exclusively for Fairmont Gold guests
- Healthy complimentary continental breakfast in lounge
- Complimentary afternoon canapés and honor bar in lounge
- Complimentary use of a boardroom in select locations
- High-speed internet access in the Gold Lounge
- In-room high-speed internet access
- Complimentary newspapers and personalized wake-up calls
- DVDs, CDs, books and games for your use
- Dedicated Fairmont Gold Manager
The minimum age requirement to check into the hotel is 18 years old.
No, our hotel is smoke free.
The FedEx Office Print & Ship Center is located on the 2nd floor and can accommodate every business need. Please visit our Guest Services page for more information.
Fairmont Austin welcomes pets weighing up to 25 pounds for a one time fee of $150. The pet must be on a leash at all times and must not be left unattended in the room. Any damage incurred to the room by the pet is the responsibility of the guest. Service animals are always welcome and exempt of charges.
Same-day laundry service and overnight shoe shine are available. Pressing service is available upon request.
Bell staff are located at the entrance of the hotel. They will be happy to assist you with porterage and luggage storage.
The Concierge is available 24 hours daily in the Main Lobby of the hotel. They can help you arrange dining reservations and give you directions to major attractions. To assist with pre-arrival requirements please contact our Concierge: [email protected].
To change or cancel a reservation, you must first read the sales conditions for the reserved rate because some rates have specific conditions for changes or cancellations. Visit the Accor website for more information or contact us directly.
- Check-in time is 3:00pm
- Check-out time is 11:00am
Contactless check-out available.
Yes, both valet parking and self-parking are available at Fairmont Austin.
Self-Parking Hourly Rates:
0-3 hrs: $20 (plus tax)
3-6 hrs: $30 (plus tax)
6+ hours: $50 (plus tax)
Overnight: $50 (plus tax)
Valet Parking Hourly Rates:
0-3 hours: $28 (plus tax)
3-6 hours: $36 (plus tax)
6+ hours: $62 (plus tax)
Overnight: $62 (plus tax)
Electric Vehicles: Experience seamless luxury at Fairmont Austin, where charging your electric vehicle is effortlessly taken care of by our dedicated Valet team. Please connect with a Valet team member to arrange for your vehicle to be charged for as long as you need and kindly refer to our hourly Valet parking rates should you not need to leave it overnight.
Parking for Local Dining Guests:
- Complimentary self-parking and $10 valet parking is offered to guests dining in Garrison or Room 725.
- $10 valet parking is offered to guests dining in Revue, Fulton, or Rules & Regs.
- These parking rates are offered to external guests dining in hotel outlets only. This rate does not apply to guests staying in the hotel.
Please note: No vehicles over 7’0″ in height can be accepted, as well as vehicles with trailers or vehicles with dual wheels on the rear axle.
No, we do not offer shuttle service to and from Austin Bergstrom International Airport. Rideshare, taxi, and public transportation options are available. Learn more here.
Fairmont Austin is delighted to provide complimentary house car service on a first-come, first-served basis, for drop-offs only within a one-mile radius. Please visit the bell desk to check on availability.
Several nation-wide car rental agencies are available at Austin Bergstrom International Airport. There are also rental agencies located in downtown Austin close to the hotel. Please visit the concierge desk for more information.
Directions from the nearest airport, Austin Bergstrom International Airport:
From Presidential Blvd, take TX-71 W.
Then take I-35 N/US-290 E to N I-35 Frontage Road.
Exit 234B, then follow to E 1st St/E Cesar Chavez St. to Red River St.
Fairmont Austin is located approximately 10 miles from the Austin Bergstrom International Airport.
Fairmont Austin is located at 101 Red River Street Austin, Texas 78701. Visit our Contact Us page for detailed directions.
Yes. Fairmont Austin has a revolutionary fitness center located on the 6th floor and open 24 hours. The expansive 2,800sq/ft fitness center features floor-to-ceiling windows, overlooking the lush greenery of Palm Park. The fitness center offers technologically advanced equipment such as SKILLMILL, the curved treadmill system that has become a training standard in NBA and NFL gyms. You can also explore the hotel PRAMA by Pavigym, an interactive and immersive fitness platform.
Yes. Fairmont Spa Austin features nine treatment rooms including two VIP couples suites and lavishly appointed solariums with floor to ceiling views of the Austin skyline. Each solarium showcases a saline soaking pool, eucalyptus steam grotto and European dry heat sauna. Book your spa treatment here.